Additional Support Services

Structured assistance for designated employers that need to develop, implement and maintain compliant Employment Equity processes.

• Assistance with the compilation and establishment of Employment Equity Committees.
• Preparation and drafting of relevant Employment Equity forms and associated policies.
• Attendance and support at Employment Equity Committee meetings.
• Drafting of Employment Equity Plans for designated employers.
• Annual Employment Equity reporting to the Department of Employment and Labour.
• Assistance and guidance with numerical goals and applicable industry targets.

Practical support with SETA administration, workplace training records, planning and grant-related processes.

• Company registration with the applicable SETA.
• Loading and maintenance of relevant training information on SETA systems.
• Compilation of Annual Training Reports and Workplace Skills Plans.
• Management and loading of employees participating in training.
• Application for, administration of and monitoring of applicable grants.
• Development of Skills Development policies and implementation plans.

Support with the practical implementation of personal information and access-to-information compliance requirements.

• POPI compliance reviews and implementation guidance.
• Development of personal information guidelines and policies.
• Development and updating of POPI and PAIA manuals.
• On-site assistance with the management of information and security breaches.
• Guidance regarding notifications, corrective action and breach-management procedures.
• Information Regulator referrals and representation before the Information Regulator.

Compliance and dispute-management support for businesses that supply products or services to consumers.

• Auditing of consumer-related agreements, notices and documentation.
• Review of invoices, terms and conditions, registers, policies and operational processes.
• Recommendations to align consumer documentation and procedures with the Consumer Protection Act.
• On-site assistance with consumer complaints and internal resolution processes.
• Consumer Tribunal referrals and representation before applicable tribunals.